SHIPPING AND DELIVERY POLICY
1. PURPOSE
This Shipping & Delivery Policy (hereinafter referred to as “Policy”) belongs to Vedant Logitech Private Limited, a company registered under the Companies Act, 2013 and having its registered office 3rd,8-2-293/82/A/756/1//2, 36 Manhattan Office, Road Number 36 & 39, Croma, Jubilee Hills, Hyderabad, Telangana, 500033 (“Vedant” or “Company” or “we” or “us” or “our”).
Vedant is, inter alia, engaged in the business of operating a application – ‘VELO’ which facilitates logistic services on a PAN India basis.
This Policy outlines the terms and conditions outlining our approach towards causing shipping and delivery of consignment goods (“Consignment”) received from our customer(s) (hereinafter individually referred to as “Customer” and collectively as “Customers”) who have availed our logistics services (hereinafter referred to as “Services”).
The Company and the Customer are hereinafter individually referred to as the “Party” and collectively as the “Parties”.
2. ENTIRE AGREEMENT
This Policy shall be read along and in consonance with the general terms and conditions (“Company T&C”) of the Company available at ‘www.getvelo.app’ as well as in the VELO (“Platform”) and all other related policies available thereto (“Ancillary Documents”).
3. TERMS PERTAINING TO SHIPMENT AND DELIVERY OF THE CONSIGNMENT.
3.1.The delivery of all Consignments are conducted in accordance with the delivery schedules specified by the Company from time to time. The ideal range of delivery schedule varies from 3 (three) business days to 14 (fourteen) business days, based upon the location of recipient.
3.2. The Company provides its best endeavor and reasonable efforts to meet the delivery schedules; however, the delivery timelines are mere estimates and do not imply any guarantee/ commitment. Any delay in delivery shall not entitle the Customer to claim any damages.
3.3. All delivery of Consignments are conducted by the Company through its affiliated trucks and fleets. The cost and charges pertaining to shipment and delivery of Consignment shall be in accordance with the terms stated in the Ancillary Documents.
3.4. The Company will provide the Customer with the tracking details of the Consignment. The tracking details for the Consignment shall be shared through the Platform. It is expressly clarified that the tracking details are subject to updates from time to time and are not real time tracking details.
3.5.Each delivery of the Consignment will be accompanied by a delivery note/ acknowledgment receipt which shall include the necessary details pertaining to the Consignment. Further, the Company will also send the necessary documents, if any, as applicable under various tax laws (e.g. Excise, Custom and Sales Tax etc..) in force or maybe required by the Company, along with the Consignment to enable the Company to take duty credit (if applicable) and for any other purpose deemed relevant by the Company.
3.6.The Customer hereby agrees and acknowledges that delivery of the Consignment shall be subject to Customer clearing the timeline payment of such portion of service fee due and payable to the Company. Notwithstanding the agreed timeline of delivery agreed between the Parties, the Company shall be entitled, but not obligated, to retain the possession of the concerned Consignment unless and until the Company is in receipt of the entire consideration amount for which invoices have been raised by the Company against the Customer. Any retention of the Consignment is subject to additional charges which may be applicable to store such Consignment.
3.7. The Customer hereby expressly agrees and undertakes to indemnify and hold the Company and its agents, officers, employees, staffs, officers good against any expenses, costs, damages, loss incurred by it / him / her / them for retention of the possession of the Consignment due to the non-payment / delay in invoice payment caused by the Customer.
4. NO IMPLIED WAIVER
Failure of the Company to exercise or enforce any right under this Policy upon one or more occasions shall not constitute a waiver of the right to exercise or enforce the same or any other right on another occasion.
5. FORCE MAJEURE
The Company shall not be liable for any non-performance or delays in or failure in performance hereon, its part, if and to the extent caused by occurrences beyond its control, including but not limited to, acts of god, decrees or restraints of the government authority, strikes, or other labour disturbances, war sabotage, change of law, refusal on the part of any government, government agencies, pandemic, bank and other competent authority to grant any necessary permit licence or sanction or deciding to revoke or qualify and such permit or in the event of any other supervening clause rendering, performance or further performance of any of the obligations impossible in accordance with the most liberal interpretation of the Sec. 56 of the Indian Contract Act, 1852.
6. SEVERABILITY
In the event that any of the terms, conditions or provisions of this Policy are determined invalid, unlawful or unenforceable, to such an extent, such terms, conditions or provisions shall be severed from the remaining terms, conditions and provisions and such remaining terms, conditions and provisions shall continue to be valid to the fullest extent permitted by law, provided however if such invalid, unlawful or unenforceable terms, conditions or provisions may be made legal, valid and enforceable by limitation or modification thereof, then the term, condition or provision shall be revised and reformed to make it legal, valid and enforceable to the maximum extent provided by law.
7. JURISDICTION
7.1.This Policy and all the invoices rendered to Customer are subject to all the applicable laws and regulations of India.
7.2. Any actions or proceedings by the Company against the Customer or by the Customer against the Company shall only be brought in the courts of Hyderabad.
8. GRIEVANCE REDRESSAL
8.1. If there are any complaints or issues with regards to terms specified in this Policy, please contact us at info@getvelo.app. We will make every effort to resolve User’s issue in a timely and satisfactory manner.
8.2. If the User is not satisfied with the resolution provided by the Company, the same may be escalated to Our Grievance Officer, Mr. Sukumar Suppala at info@getvelo.app. Our Grievance Officer will review the issue and work with the Customer to find a resolution.
Operating under brand name of Velo