PRIVACY POLICY
1. PURPOSE
This Privacy Policy (hereinafter referred to as “Policy”) belongs to Vedant Logitech Private Limited, a company registered under the Companies Act, 2013 and having its registered office 3rd,8-2-293/82/A/756/1//2, 36 Manhattan Office, Road Number 36 & 39, Croma, Jubilee Hills, Hyderabad, Hyderabad, Telangana, 500033 (“Vedant” or “Company” or “we” or “us” or “our”).
Vedant is, inter alia, engaged in the business of operating a application – ‘VELO’ which facilitates logistic services on a PAN India basis.
This Policy outlines the privacy terms, outlining our approach towards our customer(s) and/or potential customer(s) (hereinafter individually referred to as “Customer” and collectively as “Customers”) who are willing to utilize our logistics services (hereinafter referred to as “Services”); and towards our service providers who have engaged with the Company to provide the logistic services (“Service Providers”). This Policy is made available to our website available at ‘www.getvelo.app’ as well as in the Platform.
This Policy also outlines the policies and procedures of the collection, use, disclosure and protection of information (hereinafter referred to as “User Data” which is more specifically detailed in clause 3.1 below) shared by the Customer / Service Providers. The information is primarily collected while the Customer / Service Providers intends to use / uses our Platform and is applicable, without limitation, to those including Customers and Service Providers.
The Company is committed to ensure that privacy of the Customer and the Service Providers are protected at all times. The Company may ask the Customer and the Service Provider to provide certain information for identification while accessing the Platform. The Customer and the Service Provider can be assured that the User Data will only be used in accordance with this Policy.
By accessing the Platform and/or utilising the Services, the Customer and the Service Providers agree and consent to the collection, transfer, use, storage, disclosure and sharing of information as described and collected by the Company from the Users (as defined below) in accordance with this Policy.
The Customer(s) and the Service Provider(s) are hereinafter collectively referred to as the “Users”
The Company and the Users are hereinafter individually referred to as the “Party” and collectively as the “Parties”.
2. GENERAL PROVISIONS AND MODIFICATIONS TO THE POLICY
2.1. Unless otherwise mutually agreed between the Parties, the entire engagement between the Parties with respect to context stipulated in this Policy shall be governed in accordance with the terms of this Policy.
2.2. Vedant at its sole discretion has the right to make changes, modify, amend, or update this Policy from time to time with or without any prior notification to the Users and the amended terms and conditions of the Policy shall be effective immediately after the same being made available in the Platform. The Users shall have the right to accept/ reject to such amendments made in the Policy. However, if the Users continues to stay engaged with the Company and/or access the Platform of the Company, it will signify unconditional acceptance of the amended terms and conditions.
3. COLLECTION AND USE OF USER DATA:
3.1. “User Data” means and includes any and all information that can be linked to a specific individual or to identify any individual or any entity, such as name, address, mailing address, telephone number, email ID, password, financial information, Personal Information such as bank account details, credit or debit card details or any other payment instrument details and such other information as may be required by the Company for the purpose of conducting its Business. Further, ‘User Data’ shall also include (without limitation) identification proof and address proof (such as driving licence, Aadhar card, PAN card, etc), and (with respect to Service Providers) documents pertaining to vehicle (such as registration certificate (RC) of the vehicle(s), insurance documentation of the vehicle(s) and any other documents relating to the vehicle(s)) that the Company may deem fit. “Personal Information” means any information that relates to a User which directly or indirectly, is capable of identifying the User.
3.2. The Company shall require the Users to provide only such User Data which are necessary to be collected by the Company for the purpose of conducting Business. For the purpose of engaging with the Company, the Users shall be required to sign up in the Platform to create a user profile (hereinafter referred to as the “Profile”). To create such Profile, the User will be required to undergo a Know Your Customer (KYC) verification wherein the User will be required to share all the User Data or portion thereto as may be required by the Company.
4. DISCLOSURE AND RETENTION OF USER DATA
The User Data may only be used for the purpose(s) for which the Company has collected the same or for which, required consent has been obtained by the Company from the User. The User Data may only be retained for such periods of time as it is required to fulfil the purpose for which it was obtained. The Company does not sell, intends to sell, share, rent or trade the User Data collected from the User.
4.1. DISCLOSURE OF USER DATA The Company collects, uses, processes, stores, discloses and/or transfers the User Data in compliance with the applicable laws. The Company may use/ disclose User Data for the following:
- to perform the Services that are requested by the Customers;
- provide an enhanced user experience through research and development of new products/ services on the Platform;
- for internal Business purposes;
- make suggestions and recommendations to the User about the Services that may be of User interest (by using the User’s email address and mobile number or by SMS);
- for specific purposes which shall be disclosed to the User at the time of receipt of information or as otherwise set forth in this Policy;
- wherever the Company needs to comply with a legal or regulatory obligation; and/or
- wherever the Company may legally deem fit.
4.2. THIRD PARTY DISCLOSURES
The Company may share User Data with such entities or individuals and in such manner as detailed below:
- The Company uses Service Providers to deliver certain aspect of our Services including but not limited to cloud storage facilities, processing payments, providing geolocation services and such other similar services. Therefore, the Company may share User Data (provided by the Customers) with these Service Providers. Further, the Company may also, for the User Data of Service Providers with the Customers for the purpose of efficiency in provision of Services.
- The Company does not allow any of the Service Providers to use the User Data for its own purpose and only permit them to process the User Data for specified purposes and in accordance with the instructions provided by the Company.
- Each of these Service Providers are required to ensure the same level of data protection as the Company and are obligated not to disclose or use the User Data for any other purposes.
- Certain aspects of the Services may be provided to the User in association with third parties who qualify as our business partners, and the Company may share the User Data with such business partners in association for fulfilment of the Services or any other purpose of the Business. If the User chooses to procure such Services, the User provides unconditional and complete consent to providing such User Data to our business partners and shall also be governed by the privacy policy of such third parties.
- The Company may disclose User Data to law enforcement authorities, regulators, governmental or public bodies and other relevant third parties to comply with any legal or regulatory requirements. The Company may also disclose User Data, if the Company determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. The Company may also disclose User Data if it determines that disclosure is reasonably necessary to enforce terms and conditions of the Company or protect its operations or its Users.
- The Company may choose to sell, transfer, or merge parts of its business or its assets. Alternatively, the Company may also seek to acquire other businesses or merge with them. If a change happens to the business, then the new owners may have access to or use User Data in the same way as set out in this Policy.
4.3. DISCLOSURE POLICY IN COMPLIANCE WITH RULE 6 OF THE IT RULES 2011
4.3.1. The Personal Information may be disclosed to any person, if such disclosure is required for a lawful purpose connected with a function or activity of Website. The Personal Information may be disclosed, where the disclosure is necessary for compliance of a legal obligation. Except otherwise stated in this Policy, we do not rent, sell, publish or share User’s Personal Information and we will not disclose any of User’s Personal Information unless:
- We have User’s permission;
- To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, including cyber incidents potential threat, punishment of offences and to the safety or security of any person, violations of Company’s terms of use or to defend against legal claims;
- Special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.
4.3.2. If we plan to use the Personal Information for any commercial purposes, we may notify the User at the time we collect that information and allow the User to opt-out of having such information used for those purposes.
4.4. RETENTION OF USER DATA
4.4.1. The Company shall only retain User Data for as long as necessary to fulfil the purposes for which the User Data was collected for, including (without limitation) for the purposes of satisfying any legal, accounting, or reporting requirements, resolve disputes, conclude any activities related to cancellation of an account, investigate, or prevent fraud and other inappropriate activity, to enforce our agreements and for other business reasons.
4.4.2. The Company may or will retain User Data for as long as the User’s account is active on the Platform after signing up and accordingly the User accesses the Services provided by the Company.
4.5. RETENTION PERIOD OF USER DATA
The Company at its sole discretion determines appropriate retention period for User Data, it may consider the amount, nature, and sensitivity of the User Data, the potential risk of harm from unauthorised use or disclosure of User Data, the purposes for which the Company processes the User Data and whether the Company may or can achieve those purposes through other means, and the applicable legal requirements.
5. ACCESS TO USER DATA AND CHANGES TO USER DATA
The Company may share User Data with such entities or individuals and in such manner as detailed below:
5.1.The User will have the right to review their User Data and make request for corrections or updates, request data blocking where applicable or to object, for legitimate reasons, to the processing of the User Data. The User shall also have the right to withdraw its consent, if necessary, to the collection, use, retention, and disclosure of User Data. Such withdrawal can be made by writing to the Grievance Officer as specified in clause 13 below. Notwithstanding anything stated herein, the Company shall not be obligated towards any defects, deficiency, default in the provision of Services which might occur due to withdrawal of User Data by the Customer. Further, if a Service Provider request for withdrawal of any User Data, during the provision of an ongoing Service, such withdrawal shall solely be made at the discretion of the Company.
5.2. Upon request, we will remove/block the Personal Information from our database, thereby cancelling the User’s registration. However, the respective User’s information may remain stored in archive on our servers even after the deletion or the termination of the account.
6. DATA SECURITY
6.1. The Company adheres to the highest regards and concern for the privacy of the User(s) and hence takes all possible and reasonable measures to store and secure the User Data and any other information so collected by the Company from the Users. The Company uses a variety of physical, technical, and administrative measures to safeguard User Data in its possession against any loss, theft, and unauthorized use, disclosure, and modification to the User Data.
6.2. The Company on its own, systematically evaluates the security risks, considering the impact of threats and vulnerabilities of the User Data However, it also acknowledges that the transfer of any and all data through the internet or other open networks is never completely secure and there is a risk that User Data may be accessed by unauthorised third parties.
6.3. The Users shall also note that if the User allows any third person/ party to access its account (including other third person/ party to setup account under its Personal Information), then the third person/ party may be able to access, modify, amend and disclose the User Data. In the occurrence of any such event(s) the Company shall not be liable for any breach or liability on its behalf.
7 NO IMPLIED WAIVER
Failure of the User to exercise or enforce any right under this Policy upon one or more occasions shall not constitute a waiver of the right to exercise or enforce the same or any other right on another occasion.
8. SEVERABILITY
If any of the term(s) of this Policy is nullified of made void by a written statement by the Company, the remaining conditions as far as possible shall remain in full force as applicable.
9. ACCEPTANCE
The User has read and understands this Policy and agrees that User’s access to website and the Services contract shall constitute User’s acceptance of the terms and conditions of this Policy only. By agreeing to the terms of this Policy, the User also expressly agrees to our processing of User’s Personal Information for the purposes given herein.
10. POLICY UPDATES
We reserve the right to change or update this policy at any time and we may place a prominent notice on our Platform. Such changes shall be effective immediately upon posting to this Website.
11. JURISDICTION
This Policy and all the terms of this Policy to User are subject to all the applicable laws and regulations of India. Any actions or proceedings by the User against the Company shall only be brought in the courts of Hyderabad.
12. ENTIRE UNDERSTANDING
12.1. This Policy constitutes the entire understanding between the Company and the User in relation to the terms this Policy shall supersede any prior understanding or representation of any kind preceding the date of this Policy.
12.2. This Policy shall be read with the general terms and conditions for Customers, terms and conditions for the Service Providers, cancellation & refund policy and insurance policy (“Ancillary Documents”). If there exists any contradiction between the terms of this Policy and that of the Ancillary Documents in relation to usage and access of User Data, the terms of this Policy shall prevail, unless otherwise express in writing by the Company.
13. USER DECLARATIONS
Each of the User hereby declare as follows:
- I understand and have the knowledge that Personal Information is being collected.
- I understand and have the knowledge of the purpose for which my Personal Information is being collected.
- I understand and have the knowledge of the intended recipients of the information.
- I understand that I have the option not to provide the data or information sought to be collected by Company or its Platform.
- I read and have understood this Policy and all other policies governing the usage of the Platform.
14. DISCLAIMER
The Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the account and / or omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.
15. GRIEVANCE REDRESSAL
If there are any complaints or issues with regards to terms specified in this Policy, please contact us at info@getvelo.app.. We will make every effort to resolve User’s issue in a timely and satisfactory manner.
If the User is not satisfied with the resolution provided by the Company, the same may be escalated to Our Grievance Officer, Mr. Sukumar Suppala at info@getvelo.app. Our Grievance Officer will review the issue and work with the User to find a resolution.
Operating under brand name of Velo